Skip to Content

Privacy Policy

Effective Date: 10-07-2025

At UperBit, your privacy is not just a legal necessity — it’s a priority. This Privacy Policy outlines how we collect, use, store, process, and protect your information when you visit our website, create an account, use our services, or interact with us in any capacity.

By accessing or using our website (https://uperbit.com) or our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

If you do not agree with our practices, please do not use our services.

1. Who We Are

UperBit is a digital development service provider based in India, operating worldwide. We offer services including (but not limited to) WordPress development, Woo Commerce, Shopify, Odoo web integration, custom coding, website redesign, migration, and digital management solutions.

This Privacy Policy applies to all users globally, and we strive to comply with applicable data protection laws including the Information Technology Act, 2000 (India), the General Data Protection Regulation (GDPR – EU), and any other relevant international data privacy standards.

2. Information We Collect

We collect a range of personal and technical information in order to provide services, maintain our website, improve user experience, and comply with legal requirements.

A. Information You Provide Directly

When you use our website or services, we may collect:

  • Full Name
  • Email Address
  • Phone Number
  • Physical or Billing Address
  • Company/Organization Name (if applicable)
  • Service Inquiry Messages
  • Account Credentials (username, password — stored securely)
  • Portfolio Details (if you use our portfolio-building services)
  • Payment Information (processed securely through Razorpay providers)

B. Information Collected Automatically

When you browse our website, we automatically collect certain information using cookies and analytics tools:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Time spent on pages
  • Referring websites or URLs
  • Clickstream data
  • Language preferences
  • Login timestamps (if authenticated)

We use Google Analytics for usage statistics and behavior patterns but do not link it to personally identifiable data unless explicitly consented.

C. Payment Data

We use Razorpay to process payments. UperBit does not directly store your credit/debit card information. Razorpay processes payments under their own secure and PCI-compliant system. Please refer to Razorpay's Privacy Policy for more information on how your financial data is handled.

3. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

  • To provide the services you requested
  • To manage user accounts and facilitate communication
  • To improve our website, services, and support infrastructure
  • To process payments and send invoices
  • To respond to inquiries, support tickets, and feedback
  • To send essential notifications related to account activity
  • To personalize user experience
  • To maintain website security and prevent fraud
  • To comply with legal obligations

We do not sell, rent, lease, or share your personal data with third parties for marketing or advertising purposes.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, improve our services, and track performance.

Cookies may be:

  • Session cookies, which expire when you close your browser
  • Persistent cookies, which remain until manually deleted or expired
  • First-party cookies, for functional website operations
  • Third-party cookies, such as Google Analytics for performance insights

Cookies help us:

  • Recognize your device
  • Save login preferences
  • Track usage and behavior patterns
  • Analyze site performance

By continuing to use our website, you consent to our use of cookies. When you first visit, you will be shown a cookie banner allowing you to accept or reject cookies in compliance with GDPR and similar international standards.

You may manage or delete cookies at any time via your browser settings.

5. User Accounts and Profiles

To purchase services or manage projects with UperBit, users are required to create an account. Your account allows you to view orders, track project progress, manage preferences, and communicate with our team.

You are responsible for maintaining the confidentiality of your login credentials.

You may request deletion or modification of your account at any time. Deleted accounts are permanently removed from our systems within 90 days (3 months) unless there are unresolved legal or billing matters.

Inactive accounts (with no access activity) may be flagged for review and scheduled for deletion after a reasonable time period.

6. Data Retention Policy

We retain user data only as long as necessary to fulfill the purpose it was collected for, including:

  • Ongoing service delivery
  • Project archiving for client reference
  • Taxation or legal compliance
  • Technical troubleshooting

Retention Timeframes:

  • Account data: Retained until account deletion or after 3 months of inactivity
  • Billing and invoice data: Retained for at least 7 years for compliance
  • Project files and documentation: Retained for active clients or up to 12 months after project completion unless requested otherwise
  • Cookies: Stored for a maximum of 24 months unless cleared by user

7. Data Sharing and Third Parties

We may share limited data with trusted third-party service providers necessary to run our operations. These include:

  • Hosting Provider (Odoo)
  • Payment Processors (Razorpay)
  • Analytics Tools (Google Analytics)  

Each third-party partner is contractually obligated to comply with data protection standards and cannot use your data for their own purposes.

We do not sell or share your information with advertisers, marketers, or unknown parties.

8. Your Rights

Depending on your jurisdiction (especially if you're located in the EU, UK, or under Indian DPDP regulations), you may have the following rights:

  • Access: Request a copy of your data
  • Rectification: Request corrections to inaccurate data
  • Erasure ("Right to be Forgotten"): Request permanent deletion
  • Restriction: Ask us to stop processing data under certain conditions
  • Data Portability: Request data in a machine-readable format
  • Withdraw Consent: Revoke consent where it was given
  • Complain: File a complaint with your local data protection authority

To exercise any of the above rights, contact us at:

+91 9596009674 (WhatsApp only) or through your account dashboard.

9. Data Security

We take security seriously. Your data is protected through:

  • Secure HTTPS encryption
  • Firewalls and server hardening
  • Regular vulnerability testing
  • Two-factor authentication (for admin access)
  • Role-based access control
  • Regular data backups
  • Encrypted storage of sensitive information

Despite our best efforts, no system can guarantee 100% security. You accept that transmission over the internet involves risk.

10. Children's Privacy

Our services are intended for businesses, professionals, and individuals aged 18 and older. We do not knowingly collect or process data from children under the age of 13 (or 16 in the EU).

If we become aware that a minor has submitted personal information, we will delete it immediately. Parents or guardians may contact us for such requests.

11. International Data Transfers

Because we serve clients globally, your information may be stored and processed on servers located outside your country of residence, including India, the EU, or the United States.

We ensure that such transfers comply with applicable data protection laws and are performed with appropriate safeguards in place.

12. Policy Updates

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our services, legal obligations, or data practices.

  • The latest version will always be available on this page.
  • We will notify registered users of significant changes by email or platform notification.
  • Continued use of our services after updates constitutes agreement with the new terms.

13. Contact Us

For any questions, concerns, or requests related to your privacy, please contact us via:

WhatsApp: +91 9596009674 (WhatsApp only)

Business Name: UperBit

Operating Country: India

Website: https://uperbit.com

We aim to respond to all requests within 7 days.

Thank you for trusting UperBit. We are committed to protecting your data and being transparent in all our digital practices.